MealMasters deals with a large number of customer queries daily. To manage these effectively, the company uses Deskhero's ticket management system. Deskhero's AI capabilities analyze previous tickets using OpenAI Embeddings and suggest relevant replies, significantly reducing the resolution time and enhancing customer satisfaction.
MealMasters also uses Deskhero's knowledge base feature, where customers can find answers to common questions. The AI capabilities of Deskhero generate articles for the knowledge base from uploaded files like menus, policies, and manuals. This self-service option reduces the load on the customer support team and provides instant solutions to customers.
MealMasters uses Deskhero's website scraping feature to stay updated with customer feedback and reviews posted on various platforms. The AI analyzes this data and provides insights that help in improving the services.
MealMasters also utilizes Deskhero's custom fields and user groups features to categorize customer queries based on their nature and urgency. This helps in prioritizing and resolving critical issues promptly.
Overall, Deskhero's advanced AI capabilities have enabled MealMasters to provide efficient and personalized customer support, leading to improved customer loyalty and business growth.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the knowledge base feature work?
Deskhero's AI generates articles for the knowledge base from uploaded files like menus, policies, and manuals. Customers can search this knowledge base to find answers to common questions.
How does Deskhero help in handling customer feedback?
Deskhero's website scraping feature collects customer feedback and reviews from various platforms. The AI analyzes this data and provides insights that help in improving the services.
* This article provides an example of how a fictive company in the Home Cooking Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
