HomeChef Delights receives a high volume of customer queries daily, ranging from menu inquiries to delivery status. The company uses Deskhero's ticket management system to handle these queries efficiently. The advanced AI capabilities of Deskhero analyze previous tickets using OpenAI Embeddings, suggesting relevant replies to customer queries. This reduces the response time significantly, enhancing customer satisfaction.
The company also uses Deskhero's knowledge base feature, where customers can find answers to common questions. The AI capabilities of Deskhero generate articles for the knowledge base from uploaded files like menus, policies, and manuals. This self-service option reduces the load on the customer support team and provides instant solutions to customers.
Deskhero's website scraping feature is another tool HomeChef Delights uses to stay updated with customer feedback and reviews posted on various platforms. The AI analyzes this data and provides insights that help in improving the services.
HomeChef Delights also utilizes Deskhero's custom fields and user groups features to categorize customer queries based on their nature and urgency. This helps in prioritizing and resolving critical issues promptly.
Overall, Deskhero's advanced AI capabilities have enabled HomeChef Delights to provide efficient and personalized customer support, leading to improved customer loyalty and business growth.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the knowledge base feature work?
Deskhero's AI generates articles for the knowledge base from uploaded files like menus, policies, and manuals. Customers can search this knowledge base to find answers to common questions.
How does Deskhero help in handling customer feedback?
Deskhero's website scraping feature collects customer feedback and reviews from various platforms. The AI analyzes this data and provides insights that help in improving the services.
* This article provides an example of how a fictive company in the Home Cooking Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
