KitchenPal receives numerous customer queries and complaints daily. To manage these effectively, the company uses Deskhero's ticket management system. Deskhero's AI capabilities analyze previous tickets using OpenAI Embeddings and suggest relevant replies, reducing the resolution time and improving customer satisfaction.
KitchenPal also uses Deskhero's knowledge base feature, where customers can find answers to frequently asked questions. The AI capabilities of Deskhero generate articles for the knowledge base from uploaded files like recipes, policies, and manuals. This feature reduces the burden on the helpdesk team and provides immediate solutions to customers.
To stay updated with customer feedback and reviews, KitchenPal uses Deskhero's website scraping feature. The AI analyzes this data and provides actionable insights, helping KitchenPal improve its services.
By utilizing Deskhero's custom fields and user groups features, KitchenPal categorizes customer queries based on their nature and urgency. This helps in prioritizing and resolving critical issues promptly.
In conclusion, Deskhero's advanced AI capabilities have helped KitchenPal enhance their helpdesk services, leading to increased customer satisfaction and business growth.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the knowledge base feature work?
Deskhero's AI generates articles for the knowledge base from uploaded files like recipes, policies, and manuals. Customers can search this knowledge base to find answers to frequently asked questions.
How does Deskhero help in handling customer feedback?
Deskhero's website scraping feature collects customer feedback and reviews from various platforms. The AI analyzes this data and provides actionable insights, helping in improving the services.
* This article provides an example of how a fictive company in the Home Cooking Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
