HomeStyle was looking for a solution to improve their knowledge base and provide better support to their customers. They needed a platform that could help them manage and update their knowledge base efficiently.
Deskhero provided HomeStyle with a comprehensive knowledge base feature, allowing them to create and manage knowledge base articles from word, powerpoint, pdf files. This made it easier for them to update and maintain their knowledge base.
Using Deskhero's advanced AI capabilities, HomeStyle was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The AI identified relevant content and generated suggested replies, providing more accurate and relevant solutions to customer queries.
Deskhero's AI also enhanced the search results for customer queries, providing more accurate and relevant solutions. This led to a decrease in repeated queries and an increase in customer satisfaction.
Through the REST API, HomeStyle was able to integrate Deskhero with their existing systems, providing a seamless customer support experience.
How does Deskhero's knowledge base feature work?
Deskhero provides a comprehensive knowledge base feature that allows companies to create and manage knowledge base articles from word, powerpoint, pdf files.
How does Deskhero's AI capabilities help in providing solutions to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to identify relevant content and generate suggested replies. This provides more accurate and relevant solutions to customer queries.
Can Deskhero be integrated with existing systems?
Yes, through the REST API, companies can integrate Deskhero with their existing systems, providing a seamless customer support experience.
* This article provides an example of how a fictive company in the Home décor and furniture retail online industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
