ElegantHomes receives a wide range of customer inquiries each day. To handle these inquiries effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing response times and improving customer satisfaction.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for a particular issue or question, the AI provides the most relevant results based on the OpenAI embeddings. This feature allows agents to find the necessary information quickly, enabling them to respond to customers more efficiently.
ElegantHomes also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes the company's website for new product information and updates the knowledge base accordingly. This automation saves the company time and ensures the support team always has the most recent information.
Additionally, ElegantHomes uses Deskhero's custom fields feature to categorize tickets based on product type, issue, or any other relevant criteria. This organization helps the support team prioritize and manage tickets effectively.
Finally, ElegantHomes uses Deskhero's REST API to integrate the platform with their existing systems. This integration streamlines their processes and improves overall efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies.
How does Deskhero's AI enhance search results?
When a user searches for a particular issue or question, Deskhero's AI uses OpenAI embeddings to provide the most relevant results. This feature allows users to find the necessary information quickly.
How does ElegantHomes use Deskhero's website scraping feature?
ElegantHomes uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes the company's website for new product information and updates the knowledge base accordingly.
* This article provides an example of how a fictive company in the Home Decor Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
