Comfort Homes receives a large number of customer queries about product availability, delivery, and returns. The company uses Deskhero's tickets management feature to handle these queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the response time.
The company has created a detailed knowledge base using Deskhero, with articles generated from word, powerpoint, and pdf files. The AI capabilities of Deskhero enhance the search results in this knowledge base, making it easier for customers to find the information they need.
Comfort Homes also uses Deskhero's website scraping feature to keep its knowledge base updated. The AI capabilities analyze the scraped data and update the knowledge base, ensuring that customers always have access to the latest information.
Deskhero's custom fields and user groups features allow Comfort Homes to personalize its customer support. The AI capabilities analyze the customer's query and route it to the most appropriate support agent, improving the quality of support.
By using Deskhero, Comfort Homes has been able to improve its customer support efficiency and customer satisfaction. The advanced AI capabilities of Deskhero have made it possible for the company to provide quick and accurate responses to customer queries.
How does Deskhero's AI capabilities reduce response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies to new queries. This significantly reduces the time support agents spend on finding the right information, thereby reducing response time.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to gather the latest information from the company's website. The AI capabilities then analyze this data and update the knowledge base accordingly.
How does Deskhero personalize customer support?
Deskhero's custom fields and user groups features allow companies to personalize their customer support. The AI capabilities analyze the customer's query and route it to the most appropriate support agent based on their expertise and availability.
* This article provides an example of how a fictive company in the Home Furnishing Retails industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
