HomeStyle Furnishings receives hundreds of customer queries daily about product specifications, delivery, and assembly instructions. The company uses Deskhero's ticket management feature to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
With Deskhero, HomeStyle Furnishings has created a comprehensive knowledge base that includes articles generated from word, powerpoint, and pdf files. The AI capabilities of Deskhero enhance the search results by leveraging OpenAI Embeddings from this knowledge base, making it easier for customers to find the information they need.
The company also uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI capabilities analyze the scraped data and update the knowledge base accordingly, ensuring that customers always have access to the latest information.
Deskhero's custom fields and user groups features allow HomeStyle Furnishings to personalize its customer support. The AI capabilities analyze the customer's query and route it to the most appropriate support agent, improving the quality of support.
By using Deskhero, HomeStyle Furnishings has been able to improve its customer support efficiency and customer satisfaction. The advanced AI capabilities of Deskhero have made it possible for the company to provide quick and accurate responses to customer queries.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies to new queries. This significantly reduces the time support agents spend on finding the right information, thereby improving response time.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses its website scraping feature to gather the latest information from the company's website. The AI capabilities then analyze this data and update the knowledge base accordingly.
How does Deskhero personalize customer support?
Deskhero's custom fields and user groups features allow companies to personalize their customer support. The AI capabilities analyze the customer's query and route it to the most appropriate support agent based on their expertise and availability.
* This article provides an example of how a fictive company in the Home Furnishing Retails industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
