Elegant Interiors receives numerous customer queries about product care, warranty, and custom orders. The company uses Deskhero's structured data lists and tickets management feature to organize these queries and ensure timely responses. The AI capabilities of Deskhero analyze the query and suggest relevant replies based on previous tickets and knowledge base articles.
The company has built a comprehensive knowledge base using Deskhero, with articles generated from various sources like policies, manuals, and presentations. The AI capabilities of Deskhero enhance the search results in this knowledge base, making it easy for customers to find the information they need.
Elegant Interiors also uses Deskhero's website scraping feature to gather the latest product information and updates. The AI capabilities analyze this data and update the knowledge base, ensuring that customers have access to the most recent information.
Deskhero's custom email domains and user groups features allow Elegant Interiors to provide personalized support. The AI capabilities analyze the customer's query and route it to the most suitable support agent, improving the quality of support.
By leveraging Deskhero, Elegant Interiors has been able to enhance its customer support services and improve customer satisfaction. The advanced AI capabilities of Deskhero have enabled the company to handle complex queries efficiently and provide personalized support.
How does Deskhero's AI capabilities handle complex queries?
Deskhero's AI capabilities analyze the customer's query and suggest relevant replies based on previous tickets and knowledge base articles. This allows the support agents to handle complex queries efficiently.
How does Deskhero gather the latest product information?
Deskhero uses its website scraping feature to gather the latest product information from the company's website. The AI capabilities then analyze this data and update the knowledge base accordingly.
How does Deskhero provide personalized support?
Deskhero's custom email domains and user groups features allow companies to provide personalized support. The AI capabilities analyze the customer's query and route it to the most suitable support agent based on their expertise and availability.
* This article provides an example of how a fictive company in the Home Furnishing Retails industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
