HomeStyle Furnishings receives a high volume of customer queries daily about product details, delivery status, and installation instructions. They use Deskhero's ticket management system to organize these queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies to new queries, reducing the response time significantly.
The company also leverages Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on urgency and complexity. This helps them to address critical issues promptly and improve customer satisfaction.
With Deskhero's website scraping feature, HomeStyle Furnishings keeps their knowledge base updated with the latest product information from their website. The AI capabilities of Deskhero use this scraped data to enhance the search results and provide accurate information to customers.
HomeStyle Furnishings also uses Deskhero's REST API to integrate their existing CRM system with Deskhero. This allows them to have a unified view of customer interactions across different channels, improving their customer service quality.
Overall, the advanced AI capabilities of Deskhero have enabled HomeStyle Furnishings to handle customer queries more efficiently, reduce response time, and improve customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies to new queries. This reduces the time spent by customer support agents on crafting responses, thereby improving the response time.
How does Deskhero's website scraping feature help in keeping the knowledge base updated?
Deskhero's website scraping feature automatically extracts the latest product information from your website and updates the knowledge base. This ensures that your knowledge base always has the most accurate and up-to-date information.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems like CRM, ERP, etc. This helps in having a unified view of customer interactions across different channels.
* This article provides an example of how a fictive company in the Home furnishing stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
