Cozy Corners deals with a wide range of customer queries about their affordable furniture and decor items. They use Deskhero's ticket management system to effectively manage these queries. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the workload of the customer support team.
The company uses Deskhero's kanban board to visualize their customer support workflow. This helps them to identify bottlenecks and improve their process efficiency.
Cozy Corners also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest product information. The AI capabilities of Deskhero use this data to enhance the search results and provide accurate information to customers.
By integrating their existing systems with Deskhero using its REST API, Cozy Corners has unified their customer interactions across different channels. This has improved their customer service quality and increased customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled Cozy Corners to optimize their customer support operations, improve process efficiency, and increase customer satisfaction.
How does Deskhero's AI capabilities reduce the workload of the customer support team?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies to new queries. This reduces the time spent by customer support agents on crafting responses, thereby reducing their workload.
How does Deskhero's kanban board help in improving process efficiency?
Deskhero's kanban board provides a visual representation of your customer support workflow. This helps in identifying bottlenecks and areas of improvement, thereby improving process efficiency.
How does Deskhero ensure accurate information in the knowledge base?
Deskhero's website scraping feature automatically extracts the latest product information from your website and updates the knowledge base. The AI capabilities of Deskhero use this data to enhance the search results, ensuring that your knowledge base always has accurate information.
* This article provides an example of how a fictive company in the Home furnishing stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
