DecorDelight uses Deskhero's AI capabilities to analyze previous tickets and generate suggested replies. This has significantly reduced the time it takes for customer service representatives to respond to customer inquiries, resulting in improved customer satisfaction.
The company also uses Deskhero's Kanban board to manage their tickets. The AI-powered board automatically prioritizes tickets based on their urgency and complexity, ensuring that the most critical issues are addressed first.
DecorDelight uses Deskhero's custom fields to categorize their tickets. The AI analyzes these fields to provide insights into common customer issues, helping the company to improve their products and services.
Deskhero's REST API allows DecorDelight to integrate their ticket management system with other software applications. This has improved the efficiency of their operations by allowing customer service representatives to access all necessary information from one platform.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of DecorDelight's ticket management process. The company has seen a significant reduction in response times and an increase in customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI prioritize tickets?
Deskhero's AI analyzes the urgency and complexity of tickets to prioritize them on the Kanban board. This ensures that the most critical issues are addressed first.
How does Deskhero's custom fields improve product and service quality?
Deskhero's AI analyzes the custom fields to provide insights into common customer issues. This information can be used to improve products and services.
* This article provides an example of how a fictive company in the Home Goods Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
