FurnitureFiesta uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This has saved the company significant time and resources, allowing them to focus on providing excellent customer service.
The company also uses Deskhero's comprehensive search bar to find relevant information in their knowledge base. The AI-enhanced search results provide the most relevant information based on the customer's inquiry, speeding up the response time.
FurnitureFiesta uses Deskhero's user groups to manage their customer support team. The AI analyzes the performance of each group and provides insights to improve efficiency and effectiveness.
Deskhero's REST API allows FurnitureFiesta to integrate their knowledge base with other software applications. This has improved the efficiency of their operations by allowing customer service representatives to access all necessary information from one platform.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of FurnitureFiesta's knowledge base management process. The company has seen a significant reduction in response times and an increase in customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from Word, PowerPoint, and PDF files to generate knowledge base articles. This saves the company significant time and resources.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the search query and provide the most relevant results. This makes it easier for customer service representatives to find the information they need to assist customers.
How does Deskhero's user groups improve efficiency?
Deskhero's AI analyzes the performance of each user group and provides insights to improve efficiency and effectiveness. This helps the company to manage their customer support team more effectively.
* This article provides an example of how a fictive company in the Home Goods Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
