HomeComfort uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This information is then used to generate suggested replies for customer inquiries. This has dramatically reduced the time it takes for customer service representatives to respond to customer inquiries, improving customer satisfaction.
With Deskhero's comprehensive search bar, HomeComfort's customer service representatives can quickly find relevant information to assist customers. The AI-enhanced search results provide the most relevant information based on the customer's inquiry, further speeding up the response time.
HomeComfort also uses Deskhero's AI capabilities to manage their knowledge base. The AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files, saving the company significant time and resources.
Deskhero's REST API allows HomeComfort to integrate their customer support system with other software applications. This integration has improved the efficiency of their operations by allowing customer service representatives to access all necessary information from one platform.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of HomeComfort's customer support operations. The company has seen a significant reduction in response times and an increase in customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the search query and provide the most relevant results. This makes it easier for customer service representatives to find the information they need to assist customers.
How does Deskhero's REST API improve efficiency?
Deskhero's REST API allows the customer support system to be integrated with other software applications. This means that customer service representatives can access all necessary information from one platform, improving efficiency.
* This article provides an example of how a fictive company in the Home Goods Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
