HomeHealers Health Agency, a prominent home health care provider, was struggling with managing the high volume of customer queries. The existing ticket management system was slow and inefficient, leading to delays in resolving customer queries.
Deskhero's advanced AI capabilities provided an effective solution to HomeHealers' problem. The AI, powered by OpenAI Embeddings, analyzed previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies.
This significantly reduced the time taken to respond to customer queries, leading to faster resolution of tickets. The AI also organized the tickets efficiently on the Kanban board, making it easier for the support team to track and manage the tickets.
Furthermore, the AI-enhanced search bar made it quick and easy for the support team to find the necessary information, further speeding up the ticket resolution process.
In conclusion, Deskhero's AI capabilities have greatly improved HomeHealers Health Agency's ticket management, leading to faster resolution of customer queries and increased customer satisfaction.
How does Deskhero's AI help in ticket management?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other resources to generate suggested replies, reducing the response time. It also organizes the tickets efficiently on the Kanban board for easy tracking and management.
Does Deskhero's AI enhance the search functionality?
Yes, Deskhero's AI enhances the search functionality by analyzing various resources to find the most relevant information quickly.
Can Deskhero's AI help in improving customer satisfaction?
Yes, by improving ticket management and reducing response times, Deskhero's AI can significantly improve customer satisfaction.
* This article provides an example of how a fictive company in the Home Health Care Agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
