Healing Hands Home Care receives numerous queries from patients and their families daily. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in categorizing these tickets based on urgency and relevance, ensuring that critical issues are addressed promptly.
The AI also assists in generating suggested replies for common queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This significantly reduces the response time, enhancing patient satisfaction.
Deskhero's comprehensive search bar, powered by AI, provides quick and accurate results, enabling the support team to find relevant information swiftly. This feature is particularly useful when dealing with complex queries that require detailed information.
Moreover, Healing Hands uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities across multiple platforms, improving overall efficiency.
Lastly, the AI-driven knowledge base articles generated from Word, PowerPoint, PDF files, and scraped website data serve as a valuable resource for both the support team and the patients. They provide easy access to important information, reducing the need for repetitive queries.
How does Deskhero's AI assist in managing tickets?
Deskhero's AI categorizes tickets based on urgency and relevance, ensuring that critical issues are addressed promptly. It also suggests replies for common queries, reducing response time.
How does the comprehensive search bar work?
The comprehensive search bar, powered by AI, provides quick and accurate results by searching through tickets, knowledge base articles, uploaded files, and scraped website data.
What is the benefit of AI-driven knowledge base articles?
AI-driven knowledge base articles serve as a valuable resource for both the support team and the patients. They provide easy access to important information, reducing the need for repetitive queries.
* This article provides an example of how a fictive company in the Home Health Care Visits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
