Home Health Heroes deals with a high volume of customer queries daily. They use Deskhero's AI capabilities to manage these queries effectively. The AI categorizes the tickets based on their importance and urgency, ensuring that no critical query is left unattended.
The AI also generates suggested replies for common queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature significantly reduces the response time and improves the overall customer experience.
Home Health Heroes also uses Deskhero's comprehensive search bar, powered by AI, to find relevant information quickly. This feature is particularly beneficial when dealing with complex queries that require detailed information.
Furthermore, the company uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage the AI capabilities across multiple platforms, enhancing their efficiency.
Finally, the AI-driven knowledge base articles generated from Word, PowerPoint, PDF files, and scraped website data serve as a valuable resource for the customer service team. They provide easy access to important information, reducing the need for repetitive queries.
How does Deskhero's AI assist in managing customer queries?
Deskhero's AI categorizes customer queries based on their importance and urgency. It also suggests replies for common queries, reducing the response time.
How does the comprehensive search bar work?
The comprehensive search bar, powered by AI, provides quick and accurate results by searching through tickets, knowledge base articles, uploaded files, and scraped website data.
What is the benefit of AI-driven knowledge base articles?
AI-driven knowledge base articles serve as a valuable resource for the customer service team. They provide easy access to important information, reducing the need for repetitive queries.
* This article provides an example of how a fictive company in the Home Health Care Visits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
