BuildMaster has a vast range of products, each with its own set of specifications, usage instructions, and troubleshooting guides. To provide customers with easy access to this information, the company uses Deskhero's AI capabilities to generate knowledge base articles from various sources, including word documents, powerpoint presentations, pdf files, and scraped website data.
By leveraging Deskhero's AI, BuildMaster can automatically convert these files into structured data lists, which are then used to create comprehensive knowledge base articles. This not only saves the company significant time and resources but also ensures that the information provided to customers is accurate and up-to-date.
Moreover, the AI capabilities also enhance the searchability of the knowledge base. When customers search for information, the AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and uploaded files. This provides customers with precise and comprehensive search results, improving their overall experience.
Furthermore, the AI can also prioritize and categorize customer tickets based on their content and urgency. This allows BuildMaster to respond to critical issues promptly, improving customer satisfaction and enhancing its reputation for reliable customer service.
Overall, by leveraging Deskhero's AI capabilities, BuildMaster has been able to enhance its knowledge base, improve customer satisfaction, and increase operational efficiency.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can convert word documents, powerpoint presentations, pdf files, and scraped website data into structured data lists. These lists are then used to create comprehensive knowledge base articles, providing customers with accurate and up-to-date information.
How does Deskhero's AI enhance the searchability of the knowledge base?
When customers search for information, Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and uploaded files. This provides customers with precise and comprehensive search results.
How does Deskhero's AI help manage customer tickets?
Deskhero's AI can categorize and prioritize tickets based on their content and urgency. This allows companies to respond to critical issues promptly, improving customer satisfaction and enhancing their reputation for reliable customer service.
* This article provides an example of how a fictive company in the Home Improvement and Hardware Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
