FixItPro receives a high volume of customer queries daily. To manage these queries efficiently, the company uses Deskhero's AI capabilities. The AI can categorize and prioritize tickets based on their content and urgency, allowing FixItPro to respond to critical issues promptly. This not only improves customer satisfaction but also enhances the company's reputation for reliable customer service.
Additionally, FixItPro uses Deskhero's AI to generate suggested replies to customer queries. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files, and based on this analysis, it generates suggested replies. This significantly reduces the time customer service agents spend on each ticket, allowing them to handle more queries in less time.
The company also uses Deskhero's AI to enhance its search results. When customers search for information on FixItPro's website, the AI uses OpenAI Embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, and uploaded files. This provides customers with comprehensive and accurate search results, improving their overall experience.
Furthermore, FixItPro uses Deskhero's AI to scrape data from its website, which is then used to update its knowledge base and generate new articles. This ensures that the company's knowledge base is always up-to-date and contains the most relevant information for its customers.
Overall, Deskhero's AI capabilities have enabled FixItPro to optimize its customer support services, improve customer satisfaction, and increase operational efficiency.
How does Deskhero's AI help manage customer tickets?
Deskhero's AI can categorize and prioritize tickets based on their content and urgency. This allows companies to respond to critical issues promptly, improving customer satisfaction and enhancing their reputation for reliable customer service.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. Based on this analysis, it generates suggested replies to customer queries, reducing the time customer service agents spend on each ticket.
How does Deskhero's AI enhance search results?
When customers search for information, Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, and uploaded files. This provides customers with comprehensive and accurate search results.
* This article provides an example of how a fictive company in the Home Improvement and Hardware Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
