HomeCraft receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. By using Deskhero's AI capabilities, the company can quickly generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time spent by customer service agents on each ticket, allowing them to handle more queries in less time.
The company also uses Deskhero's AI to enhance its search results. When customers search for information on HomeCraft's website, the AI uses OpenAI Embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, and uploaded files like policies and manuals. This provides customers with comprehensive and accurate search results, improving their overall experience.
Additionally, HomeCraft uses Deskhero's AI to manage its customer tickets more efficiently. The AI can categorize and prioritize tickets based on their content and urgency, helping the company to respond to critical issues promptly. This not only improves customer satisfaction but also enhances the company's reputation for reliable customer service.
Furthermore, HomeCraft uses Deskhero's AI to scrape data from its website, which is then used to update its knowledge base and generate new articles. This ensures that the company's knowledge base is always up-to-date and contains the most relevant information for its customers.
Overall, Deskhero's AI capabilities have enabled HomeCraft to streamline its customer support services, improve customer satisfaction, and increase operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. Based on this analysis, it generates suggested replies to customer queries, reducing the time customer service agents spend on each ticket.
How does Deskhero's AI enhance search results?
When customers search for information, Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, and uploaded files. This provides customers with comprehensive and accurate search results.
How does Deskhero's AI help manage customer tickets?
Deskhero's AI can categorize and prioritize tickets based on their content and urgency. This helps companies respond to critical issues promptly, improving customer satisfaction and enhancing their reputation for reliable customer service.
* This article provides an example of how a fictive company in the Home Improvement and Hardware Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
