HomeOffice Haven receives numerous customer inquiries every day, from product queries to warranty issues. They use Deskhero's ticket management system to effectively categorize and respond to these inquiries. Deskhero's advanced AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies to the support team, significantly reducing response time.
HomeOffice Haven also utilizes Deskhero's AI to enhance their knowledge base. The AI scrapes their website and uploaded files like product manuals and warranty policies to create a comprehensive knowledge base. This not only provides a self-service option for customers but also aids the support team in finding relevant information quickly.
To keep their support team organized and efficient, HomeOffice Haven uses Deskhero's user groups feature. They have different groups for product inquiries, warranty claims, and general customer service. The AI capabilities of Deskhero help in automatically routing tickets to the appropriate group based on the content of the inquiry.
HomeOffice Haven's customers often need assembly instructions for their products. Using Deskhero's AI, they can quickly find the relevant instruction manual in their database and send it to the customer. This has greatly improved customer satisfaction and reduced the number of follow-up inquiries.
Finally, HomeOffice Haven uses Deskhero's custom email domains feature to maintain a professional image. All customer communication goes through their branded email domain, enhancing their brand image and trust.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to the support team. This helps the team respond to inquiries faster as they don't have to search for the information manually.
How does Deskhero's AI help in ticket routing?
Deskhero's AI can analyze the content of an inquiry and automatically route it to the appropriate user group. This ensures that the right team handles each inquiry, improving efficiency and response time.
How does Deskhero's AI enhance HomeOffice Haven's knowledge base?
Deskhero's AI can scrape HomeOffice Haven's website and uploaded files like product manuals and warranty policies to create a comprehensive knowledge base. This provides a self-service option for customers and aids the support team in finding relevant information quickly.
* This article provides an example of how a fictive company in the Home Office Furniture Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
