ErgoDesigns prides itself on its innovative designs and customer-centric approach. To provide top-notch customer service, they use Deskhero's advanced AI capabilities. The AI analyzes previous tickets and knowledge base articles to suggest relevant replies, helping the support team handle inquiries more efficiently.
With Deskhero's AI, ErgoDesigns has created a robust knowledge base. The AI scrapes their website and uploaded files like product catalogs and assembly instructions to populate the knowledge base. This not only provides a self-service option for customers but also assists the support team in finding necessary information quickly.
ErgoDesigns uses Deskhero's user groups feature to organize their support team into specialized groups. The AI capabilities of Deskhero help in automatically routing tickets to the appropriate group based on the content of the inquiry, ensuring efficient handling of all customer inquiries.
ErgoDesigns often gets inquiries about their innovative products. Using Deskhero's AI, they can quickly find the relevant product catalog in their database and send it to the customer. This has significantly improved customer satisfaction and reduced the number of follow-up inquiries.
Lastly, ErgoDesigns uses Deskhero's custom email domains feature to maintain a consistent brand image. All customer communication goes through their branded email domain, reinforcing their brand identity and trust among customers.
How does Deskhero's AI improve ErgoDesigns' customer service?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, helping the support team handle inquiries more efficiently. It also helps in creating a robust knowledge base and routing tickets to the appropriate user group.
How does Deskhero's AI assist in creating a knowledge base?
Deskhero's AI can scrape ErgoDesigns' website and uploaded files like product catalogs and assembly instructions to populate the knowledge base. This provides a self-service option for customers and assists the support team in finding necessary information quickly.
How does Deskhero's AI help in ticket routing?
Deskhero's AI can analyze the content of an inquiry and automatically route it to the appropriate user group. This ensures efficient handling of all customer inquiries.
* This article provides an example of how a fictive company in the Home Office Furniture Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
