DryCleanDirect uses Deskhero's AI capabilities to manage their customer tickets. The AI sifts through previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This information is then used to generate suggested replies, ensuring that customers receive quick and accurate responses.
The AI-powered comprehensive search bar helps DryCleanDirect's customer support team find necessary information quickly. The AI uses OpenAI Embeddings to enhance search results, making it easier for the team to find relevant tickets, articles, or files.
DryCleanDirect also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the company to leverage Deskhero's capabilities without disrupting their current workflow.
The AI also assists in managing the knowledge base. It generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This ensures that the knowledge base is always up-to-date and contains relevant information.
Overall, Deskhero's AI capabilities have helped DryCleanDirect enhance their customer experience. The company has seen a significant improvement in the quality of their customer support and a reduction in response times.
How does Deskhero's AI provide quick and accurate responses?
Deskhero's AI provides quick and accurate responses by using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This information is then used to generate suggested replies.
How does the AI assist in managing the knowledge base?
The AI assists in managing the knowledge base by generating articles from Word, PowerPoint, PDF files, and even scraping data from the company's website. This ensures that the knowledge base is always up-to-date and contains relevant information.
Can Deskhero's AI be integrated with existing systems?
Yes, Deskhero's AI can be integrated with existing systems using the platform's REST API. This allows companies to leverage Deskhero's capabilities without disrupting their current workflow.
* This article provides an example of how a fictive company in the Home pickup and delivery of laundry and dry cleaning services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
