LaundryLift uses Deskhero's AI capabilities to manage their vast amount of customer tickets. The AI sifts through previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's comprehensive search bar, powered by AI, helps LaundryLift's customer support team find necessary information quickly. The AI uses OpenAI Embeddings to enhance search results, making it easier for the team to find relevant tickets, articles, or files.
The AI also helps in managing the knowledge base. It can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature ensures that the knowledge base is always up-to-date and contains relevant information.
LaundryLift also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the company to leverage Deskhero's capabilities without disrupting their current workflow.
Overall, Deskhero's AI capabilities have helped LaundryLift improve their customer support efficiency. The company has seen a significant reduction in response times and an improvement in the quality of their support.
How does Deskhero's AI improve response times?
Deskhero's AI improves response times by using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This information is then used to generate suggested replies, reducing the time taken to respond to customer queries.
How does the AI enhance search results?
The AI enhances search results by using OpenAI Embeddings to find relevant content. This makes it easier for the customer support team to find necessary information quickly.
Can Deskhero's AI generate articles for the knowledge base?
Yes, Deskhero's AI can generate articles for the knowledge base from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date and contains relevant information.
* This article provides an example of how a fictive company in the Home pickup and delivery of laundry and dry cleaning services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
