TutorPro uses Deskhero's AI capabilities to manage the high volume of support tickets they receive daily. The AI analyses previous tickets and knowledge base articles to suggest replies, significantly reducing the response time and increasing customer satisfaction.
The custom fields feature allows TutorPro to categorize tickets based on subjects or tutor availability, enabling the support team to prioritize and handle tickets more efficiently. The kanban board provides a visual representation of ticket status, enhancing team collaboration and productivity.
With Deskhero's website scraping feature, TutorPro can extract valuable information from various online resources, which is then used by the AI to enhance search results and provide more accurate responses to customer queries.
The knowledge base generated from word, powerpoint, and pdf files serves as a valuable resource for both customers and support staff. The AI uses this information to provide relevant solutions, reducing the need for human intervention and allowing the support team to focus on more complex issues.
Lastly, the REST API allows TutorPro to integrate Deskhero with their existing systems, ensuring seamless data exchange and improved operational efficiency.
How does Deskhero's AI capabilities help in managing support tickets?
Deskhero's AI analyses previous tickets and knowledge base articles to suggest replies, significantly reducing the response time and increasing customer satisfaction.
How does the website scraping feature benefit TutorPro?
The website scraping feature allows TutorPro to extract valuable information from various online resources, which is then used by the AI to enhance search results and provide more accurate responses to customer queries.
Can TutorPro integrate Deskhero with their existing systems?
Yes, Deskhero's REST API allows TutorPro to integrate with their existing systems, ensuring seamless data exchange and improved operational efficiency.
* This article provides an example of how a fictive company in the Home tutoring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
