HomeTutorHub uses Deskhero's AI capabilities to manage their customer support tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to generate suggested replies, greatly improving the speed and accuracy of responses.
The custom email domains feature allows HomeTutorHub to maintain a professional image while interacting with customers. The user groups feature enables them to segment their customers and provide personalized support.
Deskhero's website scraping feature helps HomeTutorHub gather useful information from various online sources, which is used by the AI to enhance search results and provide more precise answers to customer inquiries.
The comprehensive search bar powered by AI helps customers find relevant information quickly and easily, reducing the need for them to contact support for minor issues.
Finally, the REST API allows HomeTutorHub to integrate Deskhero into their existing infrastructure, ensuring smooth data transfer and increased operational efficiency.
How does Deskhero's AI improve the speed and accuracy of responses?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, greatly improving the speed and accuracy of responses.
How does the website scraping feature enhance customer service?
Deskhero's website scraping feature helps HomeTutorHub gather useful information from various online sources, which is used by the AI to enhance search results and provide more precise answers to customer inquiries.
Can HomeTutorHub integrate Deskhero into their existing infrastructure?
Yes, the REST API allows HomeTutorHub to integrate Deskhero into their existing infrastructure, ensuring smooth data transfer and increased operational efficiency.
* This article provides an example of how a fictive company in the Home tutoring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
