TutorLink uses Deskhero's AI capabilities to handle the influx of support tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically reducing response times and improving customer satisfaction.
The custom fields feature allows TutorLink to categorize tickets based on various parameters, helping the support team to prioritize and handle tickets more effectively. The kanban board offers a visual overview of ticket status, promoting team collaboration and productivity.
Deskhero's website scraping feature enables TutorLink to extract valuable information from different online resources, which the AI uses to enhance search results and provide more accurate responses to customer queries.
The knowledge base, generated from word, powerpoint, and pdf files, serves as a valuable resource for both customers and support staff. The AI uses this information to offer relevant solutions, reducing the need for human intervention and allowing the support team to focus on more complex issues.
Lastly, the REST API allows TutorLink to integrate Deskhero with their existing systems, ensuring seamless data exchange and improved operational efficiency.
How does Deskhero's AI help in handling support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically reducing response times and improving customer satisfaction.
What benefits does the website scraping feature offer to TutorLink?
Deskhero's website scraping feature enables TutorLink to extract valuable information from different online resources, which the AI uses to enhance search results and provide more accurate responses to customer queries.
Can TutorLink integrate Deskhero with their existing systems?
Yes, the REST API allows TutorLink to integrate Deskhero with their existing systems, ensuring seamless data exchange and improved operational efficiency.
* This article provides an example of how a fictive company in the Home tutoring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
