HomeoHeal receives numerous queries daily about their wide range of homeopathic remedies. With Deskhero, they manage these queries efficiently using the tickets management feature. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, thereby reducing the response time significantly.
The AI also enhances the search results on their platform. When customers search for a remedy or a related query, the AI uses OpenAI Embeddings from previous tickets and other data to provide the most relevant content. This has improved the user experience and increased customer satisfaction.
Deskhero's website scraping feature is used by HomeoHeal to stay updated with the latest research and developments in the field of homeopathy. The AI capabilities analyze the scraped data and update the knowledge base accordingly, ensuring that the information provided to the customers is always up-to-date.
HomeoHeal also uses the custom fields feature to categorize the queries based on the type of remedy, symptoms, or any other relevant factor. This helps in organizing the tickets and makes it easier for the support team to handle them.
Overall, Deskhero's advanced AI capabilities have helped HomeoHeal improve their customer support services, provide accurate and timely information to the customers, and stay updated with the latest developments in their field.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to provide the most relevant content when a customer searches for a query.
How does Deskhero help in managing the customer queries?
Deskhero uses its tickets management feature to handle the queries. The AI capabilities analyze the data and generate suggested replies, reducing the response time.
How does Deskhero ensure that the information provided is up-to-date?
Deskhero's website scraping feature fetches the latest research and developments. The AI analyzes this data and updates the knowledge base accordingly.
* This article provides an example of how a fictive company in the Homeopathic Remedies Dispensing Chemists industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
