RemedyRoots has a vast range of homeopathic remedies and they receive a lot of queries regarding these remedies. They use Deskhero's tickets management feature to handle these queries efficiently. The AI capabilities analyze the data from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the response time significantly.
Deskhero's AI also enhances the search results on their platform. When customers search for a remedy or a related query, the AI uses OpenAI Embeddings from previous tickets and other data to provide the most relevant content. This has improved the user experience and increased customer satisfaction.
RemedyRoots uses Deskhero's website scraping feature to fetch the latest research and developments in the field of homeopathy. The AI capabilities analyze the scraped data and update the knowledge base accordingly, ensuring that the information provided to the customers is always up-to-date.
The custom fields feature is used by RemedyRoots to categorize the queries based on the type of remedy, symptoms, or any other relevant factor. This helps in organizing the tickets and makes it easier for the support team to handle them.
Overall, Deskhero's advanced AI capabilities have helped RemedyRoots maintain an extensive and up-to-date knowledge base, improve their customer support services, and provide accurate and timely information to the customers.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to provide the most relevant content when a customer searches for a query.
How does Deskhero help in managing the customer queries?
Deskhero uses its tickets management feature to handle the queries. The AI capabilities analyze the data and generate suggested replies, reducing the response time.
How does Deskhero ensure that the information provided is up-to-date?
Deskhero's website scraping feature fetches the latest research and developments. The AI analyzes this data and updates the knowledge base accordingly.
* This article provides an example of how a fictive company in the Homeopathic Remedies Dispensing Chemists industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
