Equine Nutrition Inc., a leading manufacturer of horse feed, was struggling with managing their customer queries efficiently. The company decided to implement Deskhero to streamline their customer support and helpdesk services. With Deskhero's structured data lists and custom fields, they were able to organize their customer queries better and provide faster responses.
Deskhero's advanced AI capabilities played a significant role in improving the efficiency of Equine Nutrition Inc.'s customer support. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content was then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the response time.
The company also utilized Deskhero's knowledge base feature to create a comprehensive repository of information related to their products. The AI capabilities of Deskhero enabled them to generate knowledge base articles from word, powerpoint, pdf files, which saved them a lot of time and effort.
Deskhero's comprehensive search bar made it easy for the customer support team to find relevant information quickly. The advanced AI capabilities of Deskhero enhanced the search results by providing more relevant and accurate information.
Overall, Deskhero's advanced AI capabilities helped Equine Nutrition Inc. to improve their customer support efficiency and enhance their knowledge management system.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, which significantly reduces the response time.
How does Deskhero help in creating a knowledge base?
Deskhero allows you to create a comprehensive knowledge base using its advanced AI capabilities. You can generate knowledge base articles from word, powerpoint, pdf files, saving a lot of time and effort.
How does Deskhero enhance search results?
Deskhero's AI capabilities enhance the search results by providing more relevant and accurate information based on the OpenAI Embeddings from various sources.
* This article provides an example of how a fictive company in the Horse Feed Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
