Equestrian Excellence has a vast knowledge base consisting of articles, manuals, and presentations. Managing and updating this knowledge base can be challenging. However, with Deskhero's AI capabilities, this task becomes significantly easier.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to identify gaps in the knowledge base. It then suggests new articles or updates to existing ones, ensuring that the knowledge base is always up-to-date and comprehensive.
Deskhero's AI also enhances the search functionality of the knowledge base. It understands the context of the search query and provides the most relevant results, making it easier for customers to find the information they need.
In addition, the AI generates suggested replies to common queries using the knowledge base. This not only improves the efficiency of the customer support team but also ensures that customers receive accurate and consistent information.
By leveraging Deskhero's AI capabilities, Equestrian Excellence has been able to enhance its knowledge base and improve its customer support.
How does Deskhero's AI identify gaps in the knowledge base?
The AI uses OpenAI Embeddings from various sources to understand the content of the knowledge base. It then identifies topics that are not covered or need updating.
How does the AI enhance the search functionality of the knowledge base?
The AI understands the context of the search query and provides the most relevant results from the knowledge base, making it easier for customers to find the information they need.
Can the AI generate suggested replies to queries?
Yes, the AI uses the knowledge base to generate suggested replies to common queries. This improves the efficiency of the customer support team and ensures that customers receive accurate information.
* This article provides an example of how a fictive company in the Horse grooming and training services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
