Greyhound Gallopers receives numerous customer queries about race schedules, greyhound details, and betting rules. With Deskhero's ticket management system and AI capabilities, these queries are automatically categorized and prioritized. The AI also suggests replies based on previous tickets and knowledge base articles, reducing the time taken to respond to each query.
The company also uses Deskhero's custom fields and user groups features to segment their customers based on their betting habits and interaction history. This segmentation allows them to send personalized notifications and offers to different customer groups, improving customer engagement and retention.
Greyhound Gallopers has a comprehensive knowledge base consisting of betting rules, greyhound details, and race schedules. Using Deskhero's advanced AI, they can generate articles from various formats like Word, PowerPoint, and PDF files. The AI also enhances the search results by leveraging OpenAI Embeddings from these articles, making it easier for customers to find relevant information.
Deskhero's website scraping feature is used by Greyhound Gallopers to keep track of news and updates from other greyhound racing websites. This information is used to update their knowledge base and provide accurate information to their customers.
Finally, Greyhound Gallopers uses Deskhero's REST API to integrate their existing systems with Deskhero, creating a unified platform for all their customer service needs. This integration has reduced the need for multiple platforms and has made it easier for their support team to manage tickets and customer interactions.
How does the AI categorize and prioritize tickets?
The AI uses OpenAI Embeddings from the content of the tickets to understand the urgency and topic of each ticket. It then categorizes and prioritizes the tickets based on this understanding.
Can the AI generate knowledge base articles from any format?
The AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
What information can be scraped from websites?
The website scraping feature can scrape any text information from websites. This includes news, updates, articles, and more.
* This article provides an example of how a fictive company in the Horse racing, greyhound racing and track operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
