Galloping Glory receives a high volume of tickets related to event registrations, inquiries, and issues. Managing these tickets efficiently was a challenge until they implemented Deskhero.
Deskhero's advanced AI capabilities allow Galloping Glory to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each ticket.
The AI also generates suggested replies using OpenAI's ChatGPT, speeding up the resolution process and improving customer satisfaction.
Furthermore, Deskhero's Kanban board, enhanced by AI, provides a visual overview of the ticket workflow, enabling the support team to prioritize and manage tickets more effectively.
By adopting Deskhero, Galloping Glory has significantly improved their ticket management process, resulting in faster resolutions and higher customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to find relevant content for each ticket, speeding up the resolution process. It also generates suggested replies, further improving efficiency.
How does Deskhero's AI enhance the Kanban board?
Deskhero's AI-enhanced Kanban board provides a visual overview of the ticket workflow, enabling the support team to prioritize and manage tickets more effectively.
What are the benefits of using Deskhero for ticket management?
Using Deskhero for ticket management results in faster resolutions, improved efficiency, and higher customer satisfaction.
* This article provides an example of how a fictive company in the Horse Showing and Competitions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
