Prestige Showjumping handles a vast amount of information related to horse shows, competitions, and equestrian practices. Managing this information and making it accessible to customers was a challenge until they adopted Deskhero.
Deskhero's AI capabilities allow Prestige Showjumping to generate knowledge base articles from Word, PowerPoint, and PDF files. This has simplified the process of creating and updating their knowledge base.
The AI also enhances the search function, making it easier for customers to find relevant information. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant search results.
Additionally, Deskhero's AI generates suggested replies based on the knowledge base, improving the efficiency of the customer support team and ensuring customers receive accurate information.
By leveraging Deskhero's advanced AI capabilities, Prestige Showjumping has improved the management and accessibility of their knowledge base, enhancing their customer service.
How does Deskhero's AI simplify knowledge base management?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, simplifying the process of creating and updating the knowledge base.
How does Deskhero's AI improve the search function in the knowledge base?
Deskhero's AI enhances the search function by leveraging OpenAI Embeddings to provide more relevant search results, making it easier for customers to find the information they need.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI generates suggested replies based on the knowledge base, reducing the time taken to respond to customers and ensuring they receive accurate information.
* This article provides an example of how a fictive company in the Horse Showing and Competitions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
