Equestrian Elite manages numerous inquiries from participants, spectators, and sponsors. With the volume of queries, the company faced challenges in providing timely and accurate responses. They turned to Deskhero for its advanced AI capabilities to enhance their customer support.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allows Equestrian Elite to quickly find relevant content to address customer queries.
The AI also generates suggested replies using OpenAI's ChatGPT, significantly reducing the time taken to respond to customers. This has led to improved customer satisfaction and a reduction in the number of unresolved tickets.
Furthermore, Deskhero's comprehensive search bar enhanced by AI capabilities enables Equestrian Elite's support team to find solutions faster, improving their efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have transformed Equestrian Elite's customer support operations, enabling them to deliver superior service.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
How does Deskhero's AI improve response times?
Deskhero's AI generates suggested replies using OpenAI's ChatGPT, which significantly reduces the time taken to respond to customers.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by leveraging OpenAI Embeddings to provide more relevant search results, enabling the support team to find solutions faster.
* This article provides an example of how a fictive company in the Horse Showing and Competitions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
