Serenity Hospice Care, a leading provider of end-of-life care services, was struggling with managing the high volume of inquiries from patients and their families. They needed a solution that could help them respond quickly and accurately, while also providing a compassionate and understanding service.
By implementing Deskhero, Serenity was able to structure their data lists, manage tickets effectively, and utilize the knowledge base feature to store and access important information. The custom fields and email domains allowed them to personalize their service and maintain their brand identity.
Deskhero's advanced AI capabilities were a game-changer for Serenity. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing response times and improving the accuracy of the information provided.
The comprehensive search bar and REST API further enhanced Serenity's customer support capabilities, allowing them to quickly find and share relevant information. The kanban board provided a visual representation of their workflow, helping them manage their tasks more efficiently.
Overall, Deskhero's AI capabilities transformed Serenity's customer support, enabling them to provide a higher level of service to their patients and their families.
How did Deskhero's AI capabilities improve Serenity's response times?
Deskhero's AI used OpenAI Embeddings from various sources to generate suggested replies, significantly reducing the time it took for Serenity to respond to inquiries.
How did Serenity maintain their brand identity while using Deskhero?
Deskhero's custom fields and email domains allowed Serenity to personalize their service and maintain their brand identity.
What features of Deskhero helped Serenity manage their tasks more efficiently?
The kanban board provided a visual representation of Serenity's workflow, helping them manage their tasks more efficiently. The comprehensive search bar and REST API also allowed them to quickly find and share relevant information.
* This article provides an example of how a fictive company in the Hospice and Palliative Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
