Harmony Palliative Services, a renowned palliative care provider, was facing challenges in managing and sharing their vast amount of knowledge and information. They needed a solution that could help them organize their data and make it easily accessible to both their staff and their patients.
Implementing Deskhero allowed Harmony to create structured data lists, manage tickets, and establish a comprehensive knowledge base. The custom fields and email domains added a personal touch to their service, while the user groups feature enabled them to segment their audience and provide tailored information.
Deskhero's advanced AI capabilities played a significant role in improving Harmony's knowledge management. The AI utilized OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then processed by OpenAI's ChatGPT to generate suggested replies, enhancing the accuracy and comprehensiveness of the information provided.
The comprehensive search bar and REST API made it easier for Harmony to find and share relevant information. The kanban board gave them a clear overview of their tasks, helping them manage their workload more effectively.
In conclusion, Deskhero's AI capabilities greatly improved Harmony's knowledge management, enabling them to provide a higher level of service to their patients.
How did Deskhero's AI capabilities enhance Harmony's knowledge management?
Deskhero's AI used OpenAI Embeddings from various sources to find relevant content, which was then processed to generate suggested replies. This improved the accuracy and comprehensiveness of the information provided by Harmony.
How did Harmony personalize their service using Deskhero?
Deskhero's custom fields and email domains allowed Harmony to add a personal touch to their service. The user groups feature also enabled them to segment their audience and provide tailored information.
What features of Deskhero helped Harmony manage their workload more effectively?
The kanban board gave Harmony a clear overview of their tasks, helping them manage their workload more effectively. The comprehensive search bar and REST API also made it easier for them to find and share relevant information.
* This article provides an example of how a fictive company in the Hospice and Palliative Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
