Peaceful Journey Hospice, a trusted provider of hospice care services, was struggling with managing their customer support. They were receiving a high volume of inquiries and needed a solution that could help them respond quickly and accurately.
By implementing Deskhero, Peaceful Journey was able to structure their data lists, manage tickets efficiently, and create a comprehensive knowledge base. The custom fields and email domains allowed them to personalize their service, while the user groups feature helped them categorize their audience and provide relevant information.
Deskhero's advanced AI capabilities were instrumental in streamlining Peaceful Journey's customer support. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving the accuracy of the information provided.
The comprehensive search bar and REST API further enhanced Peaceful Journey's customer support capabilities, allowing them to quickly find and share relevant information. The kanban board provided a visual representation of their workflow, helping them manage their tasks more effectively.
Overall, Deskhero's AI capabilities transformed Peaceful Journey's customer support, enabling them to provide a higher level of service to their patients and their families.
How did Deskhero's AI capabilities streamline Peaceful Journey's customer support?
Deskhero's AI used OpenAI Embeddings from various sources to generate suggested replies, significantly reducing response times and improving the accuracy of the information provided by Peaceful Journey.
How did Peaceful Journey personalize their service using Deskhero?
Deskhero's custom fields and email domains allowed Peaceful Journey to personalize their service. The user groups feature also helped them categorize their audience and provide relevant information.
What features of Deskhero helped Peaceful Journey manage their tasks more effectively?
The kanban board provided a visual representation of Peaceful Journey's workflow, helping them manage their tasks more effectively. The comprehensive search bar and REST API also allowed them to quickly find and share relevant information.
* This article provides an example of how a fictive company in the Hospice and Palliative Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
