NourishNow receives a high volume of customer queries and complaints daily. To manage these, they implemented Deskhero's ticket management system. The AI capabilities of Deskhero analyze the tickets and suggest replies based on previous similar tickets, knowledge base articles, and uploaded files like menus and dietary guidelines.
Deskhero's AI also enhances the search results for the support team. When a new ticket comes in, the AI searches through the existing knowledge base and previous tickets to find relevant information. This feature saves time for the support team and enables them to provide accurate responses quickly.
The custom email domains feature of Deskhero allows NourishNow to maintain their brand identity in their communication. The structured data lists and custom fields enable them to categorize and prioritize the tickets efficiently.
With the help of Deskhero's REST API, NourishNow has integrated their existing systems with Deskhero, creating a seamless workflow. The user groups feature allows them to assign tickets to specific teams, ensuring that the right people handle the right issues.
Overall, Deskhero's advanced AI capabilities have significantly improved NourishNow's customer support efficiency and customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a new ticket comes in, Deskhero's AI searches through the existing knowledge base and previous tickets to find relevant information. This feature saves time for the support team and enables them to provide accurate responses quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Hospital Cafeteria Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
