HealthBite Hospital Canteens receives a large volume of inquiries and complaints daily, ranging from food quality issues to special dietary requests. Deskhero's ticket management system allows them to categorize and prioritize these tickets effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest appropriate responses, reducing response time and improving customer satisfaction.
The AI-powered search bar in Deskhero helps HealthBite's customer support team find relevant information quickly. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to provide comprehensive search results. This feature has significantly reduced the time spent on searching for information, allowing the team to focus more on resolving customer issues.
HealthBite also uses the AI capabilities of Deskhero to generate knowledge base articles from Word, PowerPoint, and PDF files. These articles serve as a valuable resource for both the customer support team and the customers, providing quick answers to common questions and issues.
Deskhero's custom fields and structured data lists enable HealthBite to organize and manage customer data efficiently. The custom email domains feature allows them to maintain a professional image while interacting with customers.
Through the REST API, HealthBite integrates Deskhero with other systems in their infrastructure, creating a seamless workflow. The Kanban board provides a visual representation of the ticket management process, enhancing transparency and accountability within the team.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other resources to suggest appropriate responses to new tickets. This reduces response time and improves the quality of customer service.
How does the AI-powered search bar work?
The search bar uses OpenAI Embeddings from various sources to provide comprehensive search results. It helps the customer support team find relevant information quickly and efficiently.
Can Deskhero generate knowledge base articles from uploaded files?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. These articles can be used to provide quick answers to common questions and issues.
* This article provides an example of how a fictive company in the Hospital Canteens industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
