MediMeal Hospital Cafeterias deals with a wide range of inquiries and complaints every day. With Deskhero's ticket management system, they can categorize and prioritize these tickets effectively. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest suitable responses, thereby reducing response time and enhancing customer satisfaction.
The AI-powered search bar in Deskhero aids MediMeal's helpdesk team in finding relevant information swiftly. It leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to deliver comprehensive search results. This feature has drastically cut down the time spent on searching for information, enabling the team to concentrate more on addressing customer issues.
MediMeal also utilizes Deskhero's AI capabilities to create knowledge base articles from Word, PowerPoint, and PDF files. These articles act as a valuable resource for both the helpdesk team and the customers, offering quick solutions to common queries and problems.
Deskhero's custom fields and structured data lists allow MediMeal to efficiently organize and manage customer data. The custom email domains feature enables them to maintain a professional image while communicating with customers.
By using the REST API, MediMeal integrates Deskhero with other systems in their infrastructure, creating a seamless workflow. The Kanban board offers a visual representation of the ticket management process, promoting transparency and accountability within the team.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other resources to suggest suitable responses to new tickets. This not only reduces response time but also enhances the quality of customer service.
How does the AI-powered search bar function?
The search bar uses OpenAI Embeddings from various sources to deliver comprehensive search results. It assists the helpdesk team in finding relevant information quickly and efficiently.
Can Deskhero generate knowledge base articles from uploaded files?
Yes, Deskhero can create knowledge base articles from Word, PowerPoint, and PDF files. These articles can be used to offer quick solutions to common queries and problems.
* This article provides an example of how a fictive company in the Hospital Canteens industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
