CleanCare Linen Solutions, a renowned provider of hospital laundry and linen services, was struggling with maintaining an up-to-date and comprehensive knowledge base. Their customer service team often had difficulty finding relevant information to resolve customer queries.
By implementing Deskhero, CleanCare was able to leverage the platform's AI capabilities to enhance their knowledge base. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find and suggest relevant content for the knowledge base.
Deskhero's AI capability has significantly improved the quality of CleanCare's knowledge base. The system automatically updates the knowledge base with relevant content, reducing the time and effort spent by the team in maintaining it. This has led to an increase in the efficiency of the customer service team and a reduction in the number of unresolved issues.
Furthermore, the comprehensive search bar powered by AI has made it easier for the customer service team to find relevant information quickly. By using the REST API, CleanCare has also been able to integrate Deskhero with their existing systems, further enhancing their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled CleanCare Linen Solutions to enhance their knowledge base, improve the efficiency of their customer service team, and increase customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find and suggest relevant content for the knowledge base.
How has Deskhero improved the efficiency of CleanCare's customer service team?
Deskhero's AI capabilities have reduced the time and effort spent by the team in maintaining the knowledge base. The comprehensive search bar powered by AI has also made it easier for the team to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Hospital Laundry and Linen Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
