PureLinen Healthcare Services, a prominent provider of hospital laundry and linen services, was facing difficulties in managing their growing number of customer tickets. They needed a solution that could handle these tickets efficiently and provide timely resolutions.
By implementing Deskhero, PureLinen was able to leverage the platform's advanced AI capabilities to automate their ticket management process. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and suggest resolutions.
The AI capability of Deskhero has significantly improved the ticket management process at PureLinen. The system automatically categorizes and prioritizes tickets based on their content, reducing the time spent by customer service representatives in handling them. This has led to a reduction in the number of unresolved issues and an increase in customer satisfaction.
Furthermore, the comprehensive search bar powered by AI has made it easier for the customer service team to find relevant information quickly. By using the REST API, PureLinen has also been able to integrate Deskhero with their existing systems, further enhancing their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled PureLinen Healthcare Services to improve their ticket management process, reduce the number of unresolved issues, and increase customer satisfaction.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to understand the content of the tickets and suggest resolutions. It also automatically categorizes and prioritizes tickets based on their content.
How has Deskhero improved the efficiency of PureLinen's customer service team?
Deskhero's AI capabilities have reduced the time spent by customer service representatives in handling tickets. The comprehensive search bar powered by AI has also made it easier for the team to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Hospital Laundry and Linen Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
