Hygienix Linen Services, a leading provider in hospital laundry and linen services, was facing challenges in managing their increasing volume of customer queries and complaints. They needed a solution that could not only manage these tickets efficiently but also provide quick and accurate responses.
By implementing Deskhero, Hygienix was able to leverage the platform's advanced AI capabilities to automate their ticket management process. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies.
The AI capability of Deskhero has significantly improved the response time for customer queries. The system automatically suggests replies based on the context of the query, reducing the time spent by customer service representatives in crafting responses. This has led to an increase in customer satisfaction and a reduction in the number of escalated issues.
Furthermore, the comprehensive search bar powered by AI has made it easier for the customer service team to find relevant information quickly. By using the REST API, Hygienix has also been able to integrate Deskhero with their existing systems, further enhancing their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled Hygienix Linen Services to streamline their customer support process, improve response times, and increase customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to understand the context of the query and generate suggested replies.
How has Deskhero improved the efficiency of Hygienix's customer service team?
Deskhero's AI capabilities have reduced the time spent by customer service representatives in crafting responses. The comprehensive search bar powered by AI has also made it easier for the team to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Hospital Laundry and Linen Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
