Hospitality Heroes receives a high volume of inquiries from both job seekers and employers. They use Deskhero's ticket management system to efficiently handle these inquiries. The advanced AI capabilities of Deskhero leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies. This significantly reduces the time spent on each ticket and improves the quality of responses.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows them to quickly identify urgent requests and allocate resources accordingly. The AI capabilities further enhance this process by predicting the urgency of tickets based on historical data.
Hospitality Heroes uses the knowledge base feature of Deskhero to store and organize information about different job roles, employer requirements, and recruitment processes. The AI capabilities of Deskhero automatically generate articles for the knowledge base from Word, PowerPoint, PDF files, and even scrape data from websites. This saves the company a significant amount of time and ensures that their knowledge base is always up-to-date.
Deskhero's comprehensive search bar, enhanced by AI, allows Hospitality Heroes to quickly find relevant information. The AI capabilities analyze the query and use OpenAI embeddings to provide the most relevant results. This feature is particularly useful when dealing with complex inquiries that require detailed information.
Finally, Hospitality Heroes uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate various tasks and further improve their efficiency. The AI capabilities of Deskhero play a crucial role in this integration by providing intelligent insights and predictions.
How does Deskhero's AI capabilities improve the quality of responses?
Deskhero's AI capabilities leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content and generate suggested replies. This ensures that the responses are accurate and tailored to the specific inquiry.
How does Deskhero's AI capabilities enhance the search function?
The AI capabilities of Deskhero analyze the search query and use OpenAI embeddings to provide the most relevant results. This ensures that you can quickly find the information you need, even when dealing with complex inquiries.
Can Deskhero's AI capabilities predict the urgency of tickets?
Yes, Deskhero's AI capabilities can predict the urgency of tickets based on historical data. This allows you to quickly identify urgent requests and allocate resources accordingly.
* This article provides an example of how a fictive company in the Hospitality recruitment services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
