Star Staffing receives numerous inquiries from potential candidates and employers daily. They use Deskhero's ticket management system to manage these inquiries effectively. The AI capabilities of Deskhero help them generate suggested replies by leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files. This not only speeds up the response time but also ensures the accuracy of the information provided.
The company uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI capabilities of Deskhero further enhance this process by predicting the urgency of tickets based on historical data. This helps Star Staffing to allocate their resources more efficiently and respond to urgent requests promptly.
Star Staffing uses Deskhero's knowledge base to store information about different job roles, employer requirements, and recruitment processes. The AI capabilities of Deskhero generate articles for the knowledge base from Word, PowerPoint, PDF files, and even scrape data from websites. This ensures that their knowledge base is always updated with the latest information.
Deskhero's comprehensive search bar, powered by AI, enables Star Staffing to find relevant information quickly. The AI capabilities analyze the search query and use OpenAI embeddings to provide the most relevant results. This feature is particularly useful when dealing with complex inquiries that require detailed information.
Star Staffing uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate various tasks and further improve their efficiency. The AI capabilities of Deskhero play a crucial role in this integration by providing intelligent insights and predictions.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI capabilities generate suggested replies by leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files. This speeds up the response time and ensures the accuracy of the information provided. It can also predict the urgency of tickets based on historical data.
How does Deskhero's AI capabilities enhance the knowledge base?
The AI capabilities of Deskhero generate articles for the knowledge base from Word, PowerPoint, PDF files, and even scrape data from websites. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI capabilities improve the search function?
The AI capabilities of Deskhero analyze the search query and use OpenAI embeddings to provide the most relevant results. This ensures that you can quickly find the information you need, even when dealing with complex inquiries.
* This article provides an example of how a fictive company in the Hospitality recruitment services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
