LifeCare Medical Center, a renowned healthcare institution, was facing challenges in managing its customer support services due to the high volume of queries and complaints. They needed a robust solution that could handle the influx and provide quick, accurate responses.
By implementing Deskhero, LifeCare Medical Center was able to automate their customer support services. The platform's AI capabilities used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This significantly reduced the response times and improved the accuracy of the responses.
Deskhero's AI also enhanced the search results on the medical center's helpdesk. By scraping data from the center's website and integrating it with the knowledge base, the AI provided more comprehensive and relevant search results. This feature helped both the support staff and customers find the information they needed faster and more accurately.
The custom fields and user groups features of Deskhero enabled LifeCare Medical Center to categorize tickets based on the type of query and the department it was related to. This helped in routing the tickets to the right personnel, improving the overall efficiency of the support process.
By leveraging Deskhero, LifeCare Medical Center was able to enhance its customer support services, resulting in increased customer satisfaction and reduced workload for the support staff.
How did Deskhero's AI capabilities improve LifeCare Medical Center's response times?
Deskhero's AI used OpenAI Embeddings from previous tickets and other resources to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How did Deskhero enhance the search results on LifeCare Medical Center's helpdesk?
Deskhero's AI scraped data from the center's website and integrated it with the knowledge base, providing more comprehensive and relevant search results.
How did Deskhero improve the overall efficiency of LifeCare Medical Center's support process?
Deskhero allowed LifeCare Medical Center to categorize tickets and route them to the right personnel, reducing the workload for the support staff and improving the overall efficiency of the support process.
* This article provides an example of how a fictive company in the Hospitals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
