Vitality Health Systems, a large healthcare network, was grappling with the challenge of managing a high volume of patient queries and complaints. They required a solution that could handle the influx, categorize them effectively, and provide quick, accurate responses.
Implementing Deskhero allowed Vitality Health Systems to automate their patient service process. The platform's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhanced the search results on the health system's helpdesk. By scraping data from the system's website and integrating it with the knowledge base, the AI provided more comprehensive and relevant search results. This feature helped both the support staff and patients find the information they needed faster and more accurately.
Additionally, the custom fields and user groups features allowed Vitality Health Systems to categorize tickets based on the type of query and the department it was related to. This helped in routing the tickets to the right personnel, improving the overall efficiency of the support process.
By leveraging Deskhero, Vitality Health Systems was able to optimize its patient services, resulting in increased patient satisfaction and reduced workload for the support staff.
How did Deskhero's AI capabilities improve Vitality Health Systems' response times?
Deskhero's AI used OpenAI Embeddings from previous tickets and other resources to generate suggested replies, significantly reducing the time taken to respond to patient queries.
How did Deskhero enhance the search results on Vitality Health Systems' helpdesk?
Deskhero's AI scraped data from the system's website and integrated it with the knowledge base, providing more comprehensive and relevant search results.
How did Deskhero improve the overall efficiency of Vitality Health Systems' support process?
Deskhero allowed Vitality Health Systems to categorize tickets and route them to the right personnel, reducing the workload for the support staff and improving the overall efficiency of the support process.
* This article provides an example of how a fictive company in the Hospitals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
