HealPoint Hospital, a leading healthcare provider, was struggling with managing high volumes of patient queries and complaints. They needed a solution that could handle the influx of tickets, categorize them effectively, and provide quick, accurate responses.
With Deskhero, HealPoint Hospital was able to automate their ticket management process. The platform's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhanced the search results on the hospital's helpdesk. By scraping data from the hospital's website and integrating it with the knowledge base, the AI provided more comprehensive and relevant search results. This feature helped both the support staff and patients find the information they needed faster and more accurately.
Furthermore, the custom fields and user groups features allowed HealPoint Hospital to categorize tickets based on the type of query and the department it was related to. This helped in routing the tickets to the right personnel, improving the overall efficiency of the support process.
By implementing Deskhero, HealPoint Hospital was able to improve its patient support system, resulting in increased patient satisfaction and reduced workload for the support staff.
How did Deskhero's AI capabilities improve HealPoint Hospital's response times?
Deskhero's AI used OpenAI Embeddings from previous tickets and other resources to generate suggested replies, significantly reducing the time taken to respond to patient queries.
How did Deskhero enhance the search results on HealPoint Hospital's helpdesk?
Deskhero's AI scraped data from the hospital's website and integrated it with the knowledge base, providing more comprehensive and relevant search results.
How did Deskhero improve the overall efficiency of HealPoint Hospital's support process?
Deskhero allowed HealPoint Hospital to categorize tickets and route them to the right personnel, reducing the workload for the support staff and improving the overall efficiency of the support process.
* This article provides an example of how a fictive company in the Hospitals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
