Hostel Haven was struggling with managing the high volume of customer support tickets. The manual process was time-consuming and often led to delayed responses. By implementing Deskhero, they were able to automate ticket management, significantly reducing response times and improving customer satisfaction.
With Deskhero's custom fields and structured data lists, Hostel Haven could categorize and prioritize tickets based on urgency and type. This allowed their support team to focus on resolving critical issues promptly.
The advanced AI capabilities of Deskhero have been a game-changer for Hostel Haven. Leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero is able to suggest relevant replies. This has not only improved the efficiency of the support team but also ensured consistent and accurate responses.
Deskhero's comprehensive search bar powered by AI has made it easier for Hostel Haven's support team to find relevant information quickly. The AI-enhanced search results have reduced the time spent on searching for solutions, enabling the team to resolve more tickets in less time.
Finally, with Deskhero's REST API, Hostel Haven was able to integrate the platform with their existing systems seamlessly. This has further streamlined their support processes and improved their overall operational efficiency.
How has Deskhero improved Hostel Haven's ticket resolution time?
By automating ticket management and leveraging AI to suggest replies, Deskhero has significantly reduced the time taken to resolve tickets at Hostel Haven.
How does Deskhero ensure the accuracy of suggested replies?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant and accurate replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Hostel Management Software industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
