Hostel Harmony was facing challenges in maintaining and updating their knowledge base. With Deskhero, they were able to automate the process, ensuring that their knowledge base is always up-to-date and comprehensive.
Deskhero's feature of generating knowledge base articles from Word, PowerPoint, PDF files, and even scraping website data has made it easy for Hostel Harmony to add new information to their knowledge base. This has significantly reduced the time and effort required to maintain the knowledge base.
The advanced AI capabilities of Deskhero have greatly improved the usability of Hostel Harmony's knowledge base. By leveraging OpenAI Embeddings, Deskhero is able to enhance search results, making it easier for users to find relevant information.
Furthermore, Deskhero's AI capabilities also allow for the generation of suggested replies based on the knowledge base. This has improved the efficiency of Hostel Harmony's support team and ensured consistent and accurate responses to customer queries.
Finally, with Deskhero's user groups feature, Hostel Harmony was able to create specific groups for different types of users, ensuring that each user has access to relevant information from the knowledge base.
How has Deskhero improved the usability of Hostel Harmony's knowledge base?
Deskhero uses AI to enhance search results and generate suggested replies based on the knowledge base, making it easier for users to find relevant information.
How does Deskhero help in maintaining the knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape website data, significantly reducing the time and effort required to maintain the knowledge base.
Can Deskhero restrict access to certain parts of the knowledge base?
Yes, with Deskhero's user groups feature, you can create specific groups for different types of users, ensuring that each user has access to relevant information.
* This article provides an example of how a fictive company in the Hostel Management Software industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
